Staying Close at Scale
What Founder-led companies get right about listening
Asked a small customer question in a YC × Vercel Slack.
Team replied.
Support offered.
CEO noticed.
Even at Vercel’s scale, a Series F valuing the company at $9.3B, the founder/CEO Guillermo Rauch is still close to day-to-day customer questions.
That’s not accidental. That’s how great products stay great.
On a related note, YC companies aren’t “early users.” They’re the sharp edge of the future. Listening early is how platforms stay ahead.
We are hiring an AI product engineer at Zalos (YC F25). We’re building the future of finance. If this kind of customer-obsessed, high-ownership environment resonates, feel free to reach out.